Frequently Asked Questions
Why Choose AuraSense?
AuraSense Hearing offers affordable devices that still retain a high level of quality. Many other OTC Hearing Aid companies sell cheap amplifiers and use bad business practices to mislead their customers. We stand by our products to make sure you are happy with your purchase.
Are AuraSense Hearing Aids "real" hearing aids?
Yes! AuraSense Hearing Aids are real OTC Hearing Aids for people with mild-to-moderate hearing loss! However, if you have severe or profound hearing loss, we recommend that you see an Audiologist!
Do I need a Prescription or hearing test to purchase AuraSense Hearing Aids?
You do not need a prescription to buy AuraSense Hearing Aids. Anyone over the age of 18 can purchase our hearing aids. If you have not ever had a hearing test, it is recommended that you get one so you know your level of hearing loss. Many people have mild-to-moderate hearing loss and don’t even know it!
How can i be sure your hearing aids will be right for me?
We understand that everyone’s hearing needs and device preferences are different. That is why our Digital OTC Hearing Aids come with a 45-day risk free trial! If there is any reason you do not like our products, you can return them for a full refund within 45 days of purchase.
How long does shipping take?
We ship our hearing aids on the same day, or next business day when you place your order. For most addresses in the United States, you will receive your hearing aids in 3-5 business days. Often times sooner!
What is your return policy? what about warranty?
You can return your hearing aids within 45 days for a full refund. No questions asked. Our Hearing Aids also come with a 1 Year Manufacturer Warranty that covers any defects.
How do I track my order?
You will receive your tracking information and updates in your email mailbox once your order has shipped!
AuraSense FLUX Digital OTC Hearing Aid FAQ
What makes the AuraSense Flux Digital OTC Hearing Aid better?
The AuraSense FLUX uses complex algorithms to reduce background noise, as well as WDRC (Wide Dynamic Range Compression) to deliver amazing speech intelligibility. Many of our competitors OTC Hearing Aids are analog devices, and do not use Digital processing.
Are they rechargeable? What is the battery life?
AuraSense FLUX Digital OTC Hearing Aids are rechargeable! You won’t need to worry about buying batteries. They have best in class battery life. On a single charge, the hearing aids last 30+ hours. The charging case can recharge the hearing aids 5 times for 150+ hours of listening before having to plug the charger in. That’s an entire week or longer! When receiving your FLUX Digital OTC Hearing Aids, you should charge the case with the hearing aids in it for 10-12 hours before using. After the first charge, recharging takes 4 hours!
Are They Water Proof?
AuraSense FLUX Hearing Aids are IP54 rated. This means they are water resistant against splashing. However, do not shower or swim with them in!
What is included?
Included with your FLUX Digital OTC Hearing Aids are:
Quick Start Guide
1 USB Charging Cable
8 Different size domes
2 Adjustment Tools
2 Cleaning Brushes
How do i adjust them?
The AuraSense FLUX is set up for easy adjustments. Use the small adjustment tool along with the instructions in the Quick Start Guide. The digital processing does the rest!
How do i clean them?
If you notice wax or any other build up on the silicone domes of your hearing aids, use the included brush or a soft cloth to remove anything before inserting the hearing aids into your ears.
How do i know if they will fit my ears?
The AuraSense FLUX come with 8 different dome sizes. This is because everyone has a different size ear canal. Try each dome size until you find the best fit. A good rule of thumb is to use the smallest size possible that does not produce any whistling. Also make sure the hearing aids are secure and comfortable in your ears.
Can I use them in noisy environments, like restaurants?
Yes! The AuraSense FLUX features Active AI Noise Reduction, which makes them perfect for noisy environments.
Questions About OTC Hearing Aids?
What are OTC Hearing Aids?
Over the counter (OTC) hearing aids are hearing assistive devices that are designed to be available for purchase directly by consumers without the need for a prescription or a visit to an audiologist or hearing healthcare professional.
OTC hearing aids are typically designed to help individuals with mild to moderate hearing loss by amplifying sounds and improving their ability to hear more clearly in various listening environments. However, they may not be suitable for individuals with severe or profound hearing loss, as more advanced prescription hearing aids may be required in those cases.
What types of hearing loss are OTC hearing aids suitable for?
OTC hearing aids are generally designed for individuals with mild-to-moderate hearing loss. They are not typically recommended for those with severe or profound hearing loss, as more severe cases may require a higher level of amplification and more precise customization, which is often provided through prescription hearing aids by audiologists or hearing care professionals.
Do OTC hearing aids require professional fitting or adjustments?
Most OTC Hearing Aids do not require professional fitting by an audiologist. Although, one may potentially find benefits in doing so. Some OTC devices are also regarded as “Self-Fitting”, which allows the user to make adjustments themselves.
Are OTC hearing aids as effective as prescription hearing aids?
For people with mild-to-moderate hearing loss, OTC hearing aids can often be as effective as prescription hearing aids for a fraction of the cost. However, for those with severe, profound hearing loss, or other potential medical problems around their ears, it is recommended to see an Audiologist or an ENT.